Terms and Conditions

Welcome to the Nero Luxury Suites guest application. By using this application, you agree to the following terms.

1. Service Description

This application provides digital
services for guests of Nero Luxury Suites, including:

• Breakfast ordering
• Room service requests
• Local attractions and restaurant information
• Parking information
• Check-in assistance

2. User Account

• You must provide accurate information when creating an account
• You are responsible for maintaining the security of your login credentials
• You must notify us immediately of any unauthorized access to your account
• One account per guest or booking is permitted

3. Orders and Requests

• Breakfast and room service orders are subject to availability
• Orders must be placed within the designated time windows
• Special dietary requirements should be communicated in advance
• The hotel reserves the right to modify or cancel orders due to operational reasons

4. Privacy and Data Protection

In accordance with GDPR (EU Regulation 2016/679):

• We collect only the data necessary to provide our services
• Your personal data is stored securely and not shared with third parties without consent
• You have the right to access, modify, or delete your personal data
• For privacy inquiries, contact our reception desk

5. Intellectual Property

All content, logos, and materials in this application are the property of Nero Luxury Suites and may not be reproduced without permission.

6. Limitation of Liability

• Information about attractions and restaurants is provided for convenience and may change
• The hotel is not responsible for third-party services recommended through this app
• Service availability depends on operational conditions

7. Modifications

We reserve the right to modify these terms at any time. Continued use of the application constitutes acceptance of updated terms.

8. Governing Law

These terms are governed by Italian law. Any disputes shall be resolved in the competent courts of Italy.

9. Contact

For questions regarding these terms, please contact the reception desk or email us directly.